Frequently asked questions

Users

Why do I have an account on Mindzeed?

Mindzeed is a communication platform where your employer can provide courses and information to you. So it is through your employer that you have a profile with Mindzeed.

What if I can't remember my password?

If you have forgot your password, you can create a new one by going to app.mindzeed.com and click "Forgot your password?". Enter your username, which is your email address and click 'Submit'. You will then receive an email with a link. Click on the link and you can create a new password. Remember that your password must be at least 8 characters long and contain both uppercase and lowercase letters, numbers and special characters eg. AZe123_?

Where can I find my diploma?

After completing your course you get a diploma. Click on 'My Account' and you will find your diplomas under the 'My achievements' tab.

How do I register as a user on Mindzeed?

Businesses and organizations can create an account on Mindzeed. If you would like to use Mindzeed, you can contact us on phone 42 90 64 59 or support@mindzeed.com

How do I log on to Mindzeed?

Log in via app.mindzeed.com. Your username is your email address.

Why do I get emails from Mindzeed?

Mindzeed sends out weekly reminders about what courses you have available. If you are up to date with your courses, you will not receive a reminder. If you do not wish to receive emails from Mindzeed, contact your administrator.

Can I change languages in Mindzeed?

You can change the language in Mindzeed by clicking on 'My Account' and on the 'My Settings' tab. Under 'Language' you can change the language. The language of individual lessons is selected when you click on the lesson and then the language of your choice. Please note that not all lessons are available in your chosen language.

Can I delete my Mindzeed account?

Your Mindzeed user account is created by your workplace, so contact your administrator if you no longer want a Mindzeed user account.

I have more questions. What do I do?

Initially, contact your administrator at your workplace. It is your administrator who sets up your courses and assigns them to you,

Managers

How do I create a Mindzeed account?

Businesses and organisations can create a Mindzeed account by contacting us.
When your account is ready, you will receive an email with information on how to create your password. You can also call +45 429 06 459 or write to support@mindzeed.com

Why don't users receive emails from Mindzeed?

To make sure that all users receive mail from Mindzeed, you must whitelist support@mindzeed.com
If this is not done, there is a risk that emails will be considered spam and not received by the user.

What do the different user roles cover?

With a regular Mindzeed account, there are three different user roles.
'Employee' is a regular user who can be assigned and attend courses.
'Creator' has rights as 'Employee', but also the possibility to create content and modules. 'Manager' has rights like 'Creator', but also the right to create users, user groups, add users to groups and modules.

How do I create a user?

Click on 'Users and groups'. In the 'User Management' tab, click the 'Add User' button. After you fill in the fields and save, the new user will receive an email with login information.

How do I delete a user?

Under the menu item 'Users and groups' select the tab 'User administration'. In the check box to the left of the username, select the user you want to delete. Then go up and click on the 'Delete Selected' button. You will then be asked to confirm your choice.

How do I assign users to a group?

Assigning a user to a user group can be done in two ways.
1: Under the menu item 'Users and groups' select the tab 'User administration'. In the check box to the left of the username or usernames, select the user you want to assign a group to. Go to the 'Assign group to the selected' drop-down menu and select the group.
2: Click 'Edit' on the user you want to assign a group. This opens a new window. Under 'Group', at the bottom of the window, select the group to assign to the user. Then click 'Save'.

How do I create a new organisation?

Only Mindzeed Partners can create sub-organisations.
Select the 'Users and groups' menu item. At the top of the 'Organisation' section, click on the 'Add' button. This opens a new window. Fill out the form and click 'Save'. The administrator of the new organisation will then be sent an e-mail.

What is 'content' and what is a 'module'?

'Content' corresponds to a lesson and a 'module' corresponds to a course. This means that your course is built on 'content'. A module can be composed of all types of content.

How do I create content?

Select the 'Modules and Content' menu item. Click 'Add content'. Then choose which content type you want. Name your content under 'Content Name'. This name is for personal use only and will not be published. Fill in the content preferences, upload a 'thumbnail' and then click save. Then, create your content in your chosen language by clicking 'Add language'.

How do I create a module?

Select the 'Modules and Content' menu item. Click on the 'Add module' menu item.
Name the module. This name is only used internally in the system. Upload a 'thumbnail' and then click save. You can then add user groups and content to your module.

How do I assign a user group to a module?

Select the 'Modules and Content' menu item. Click on the three dots on the bottom right of the module. Click 'Edit' in the menu. In the drop-down menu under 'User groups', you now have the option to add the desired group.

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How do I share content?

As a Mindzeed Partner, you can share content with your sub-organisations. Select the 'Modules and Content' menu item. Click the three dots in the bottom right corner of the content you want to share. Click 'Share' in the menu. A new window will then open. Then select the organizations you want to share the content with and close the window again. The content will now be available at the selected organisations.

What file formats and media are supported?

Mindzeed supports video from YouTube and Vimeo. Uploads of .mov, mp4, jpg, png and PDF are also supported.

Where is my data stored?

All data is stored at Amazon Web Services in Frankfurt.